P
We’re here
Help & support
Answers to the questions we hear most — shipping, returns, rewards and the products themselves.
Frequently asked.
Will the Hair Shine Vinegar smell like vinegar?
No. It rinses out with a fresh raspberry scent — no lingering vinegar smell. The acidity reseals the cuticle and dissolves hard-water buildup for instant shine.
My Monoï oil turned solid — is it broken?
Not at all. Pure Monoï de Tahiti solidifies below ~78°F. Warm the bottle in your hands for a few seconds and it returns to a silky oil — it’s actually a sign of an authentic, high-percentage formula.
How does the 20% back in credit work?
Every order earns 20% of its value back as Pétale credit, applied to your account to use on a future order. No codes, no fake countdowns — just honest value that compounds.
How do I track my order or sign in?
Use the Account page. Sign-in, order history and tracking are handled securely by our store platform — your password is never stored on this site.
Where do you ship from, and how fast?
We ship from our U.S. fulfillment partner, so there’s no grey-market guesswork and no customs delays. Most orders ship within one business day.
What’s your return policy?
Unopened products can be returned within 30 days. If something isn’t right, contact us and we’ll make it right.
Still need a hand?
Email hello@petale.boutique and a real person will reply within one business day. For order tracking and returns, head to your account.
Become a vendor
Are you a maker whose formulas could earn a place in the edit? We’d love to hear from you — write to partners@petale.boutique.